The Claremont Terms & Conditions
A reservation forms a legal contract between The Claremont and the Guest for provision of and payment for accommodation as detailed. By checking availability you accept these terms and conditions. Reservations are made and accepted on the following terms:
The Claremont undertakes to supply the accommodation reserved on a bed and breakfast basis for the price given. Alterations, other than a free upgrade, will not be made without the approval of the person booking. The Claremont accepts no responsibility for guests booking un-suitable accommodation unless suitability was first checked by phone. The Claremont reserves the right to refuse or cancel a reservation considered inappropriate.
Payment of Booking
A valid debit/credit card is required to guarantee every booking – The Claremont will charge the appropriate room rate for the first night of the reservation as a deposit. Deposits are non-refundable. The credit/debit card will be used to collect any balance due on departure unless an alternative method of payment is offered at the time.
A valid debit/credit card is required to guarantee every booking – The Claremont will charge 50% of the expected value of the afternoon tea as a deposit. Deposits are non-refundable. The credit/debit card will be used to collect any balance due on departure unless an alternative method of payment is offered at the time.
Payment of Conference Bookings may be required up to 8 weeks prior to arrival.
Payment of Wedding Bookings is due in accordance with our wedding terms and conditions.
Upon booking, you will be charged the appropriate room-rate for the first night of your reservation as a deposit. Deposits are non refundable.
Reservations can be cancelled with no further charge (other than the initial deposit) up to 3 days before the day of arrival.
Where a cancellation is made later than 3 days before the day of arrival or by non-arrival the total price of the reservation will be charged.
The debit/credit card that was used to make the original booking will be debited with the cancellation charge unless other payment methods are offered and approved.
Where a room has been fully paid for in advance, payment will only be refunded (less the initial non refundable deposit) if cancellation is received prior to 3 days before the day of arrival.
Where a reservation is for a two or three night minimum, cancellation of only one or two of those nights will not be allowed and cancellations before or after arrival will be subject to payment in full. You are recommended to take out appropriate travel insurance.
All special offers made in our newsletters apply for two months following the date of the publication and to the newsletter reader only.
Check-in and Check-out times
Guests can check-in from 1300 by appointment. Latest check-in is 1800 unless by prior agreement. Check-out time is 1100. Check-out before or during breakfast may not be possible due to availability of staff, so please arrange to settle your account the night before if you wish to make an early departure.Later check outs up to 2pm and earlier check ins can be arranged at £10 per hour subject to availability.
Breakfast is served between the following times.
Monday – Friday from 08.00 – 09.30
Saturday, Sunday & Bank Holidays from 08.30 – 10.00
Guests will be issued with front door and room keys on check-in. One set of keys will be issued per room. Additional keys may only be issued on payment of a £20 deposit. If keys are lost or not returned on departure, a replacement fee of £40 per set will be charged to the room account. In the case of debit/credit card bookings, the card of the person or agent responsible for the booking will be debited with the replacement fee unless other payment methods are offered and approved.
Smoking in public premises is against the law. Guests who smoke in their room will be asked to leave, will be charged an additional night’s room charge for dry-cleaning of soft furnishings from the room and may be charged for loss of income caused by the need to extensively ventilate the room before the next letting. We reserve the right to add these costs to a guest’s account after departure. In the case of debit/credit card bookings, the card of the person or agent responsible for the booking will be debited with the costs, for which receipts will be provided, unless other payment methods are offered and approved.
The cost of making good in respect of any damage to our premises, howsoever caused as a result of any action by a guest or any person invited onto our premises by the guest, will be charged to the person or agent responsible for the booking. We reserve the right to add these costs to a guest’s account after departure. We reserve the right to charge an additional sum if business is lost while the damage is being repaired. In the case of debit/credit card bookings, the card of the person or agent responsible for the booking will be debited with the costs, for which receipts will be provided, unless other payment methods are offered and approved.
The use of our towels to remove face or body makeup causes such damage that the towel is beyond further use. We therefore charge the cost of replacement under the same terms as above.
House Rules exist to ensure the safety and quality of stay for all guests. The reservation of a room is taken as a Guest’s acceptance of these rules.
- No more than three non-resident visitors in a room at any one time.
- No one, other than the registered guest is to be in the room for which they are registered after 11.30pm.
- Guests must show consideration to their neighbours by not making noise after 11.30.p.m. If we receive a noise complaint from another guest, a refund will be made to that guest and charged to the guest who created the noise.
- No consumption of hot/cold takeaway meals or drinks in room.
- No smoking anywhere on the premises.
- No use of naked flame anywhere on the premises.
- Refusal to comply with these rules will lead to an appropriate charge and the guest may be asked to leave. In the case of debit/credit card bookings, the card of the person or agent responsible for the booking will be debited with the costs unless other payment methods are offered and approved.
Lost property will be retained for three weeks. If unclaimed within this time it will be disposed of. Upon request, the property will be returned by recorded delivery and your credit card will be charged for the postage and £5 admin fee.
Second Avenue, Brighton and Hove, East Sussex BN3 2LL
Tel: +44 (0)1273 735161
Fax: +44 (0)1273 736836
The Claremont is the trading name of Claremont House Hotel Limited whose registered address is 1 Jubilee Street, Brighton, East Sussex BN1 1GE. Claremont House Hotel Limited is a company registered in England and Wales with company number 5865664. The VAT registration number is 889 8959 08